Quick links: 1. These Terms 1.1 What these terms cover. These are the terms and conditions by which you can purchase devices, namely mobile phones, through our website. The term ‘device’ in these terms and conditions refer to mobile phones, but may in time include other devices, such as tablet computers and smart watches. 1.2 Why you should read them. Please read these terms carefully before you proceed to purchase a device through our site. These terms tell you who we are, how we facilitate the purchase of your device, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 1.3 Are you a business customer or a consumer?In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: 1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement. 2. Information About Us and How to Contact Us 2.1 Who we are. We are Mozillion Limited a company registered in England and Wales. Our company registration number is 11864919 and our registered office is at The Old Casino, 28 Fourth Avenue, Hove, BN3 2PJ. Our registered VAT number is 347533194 2.2 How to contact us. You can contact us by telephoning our customer service team at 020 4516 3885 or by writing to us at help@mozillion.com. 2.3 How we may contact you.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you created your Mozillion account. 2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. 3. Our Contract With You 3.1 How we will accept your purchase. Our acceptance of your purchase will take place when we email you to confirm it, at which point a contract will come into existence between you and us. 3.2 If we cannot accept your purchase. If we are unable to accept your purchase for any reason, we will inform you of this by email. However, where we have been unable to accept your purchase, we will either provide you with a refund or fulfil your purchase with an alternative product if you agree to this. We will always let you know if this is the case. 3.3 Your order number. We will assign an order number to your purchase when your purchase is confirmed and tell you what this is once your order to purchase a device has been accepted. It will help us if you can tell us the order number whenever you contact us about your order. 3.4 You can only use Mozillion in the UK. Our website platform is solely for the promotion and sale of products in the UK. Unfortunately, we do not accept orders from addresses outside the UK. 4. Accounts 4.1 Mozillion Accounts. In order to purchase, you must have registered and signed up for a Mozillion account. We will not accept any offers to purchase from any individual or company that does not have a Mozillion account. To register you must provide your real name, address, phone number, email address and a valid UK credit or debit card acceptable by us. You confirm that the information you provide during the registration process (and any notification of change of such information) is true and correct. 4.2 Security. You are solely responsible in all respects for all use of and for protecting the confidentiality of any email verification number and password which may be given to or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must immediately notify us of any unauthorised use of them or any other breach of security regarding our Mozillion account. 4.3 You must be issued with a major UK credit/debit card that is accepted on our website and you must register that card with us, and your application for registration must otherwise be acceptable to us in our absolute discretion. Payments will me made using our current payment processing partners. 4.4 Terms of Use. When signing up for a Mozillion account, you agree to comply with our Terms of Use for the platform generally. We reserve the right to remove your account at any time. 5. PURCHASING FROM MOZILLION – GENERAL INFORMATION 5.1 Who you’re purchasing from. Mozillion lists devices available for purchase and you are purchasing from Mozillion Limited. You will only be able to see what device is for sale, its price, as well as the model, colour, capacity, network and condition of the device. 5.2 Information you provide. You grant us a non-exclusive, UK , irrevocable, royalty-free licence to use any information you provide to us or other users of our services, for the length of the warranty period offered by Mozillion , for example during the registration or listing process. 5.3 Device Condition. A description of the device description will be provided on each individual listing. We categorise the condition of each device based on the following categories: - Although we administer a number of checks on each pre-owned device to ensure each listing is accurate, if the device condition listed on our website does not match the device you receive, you may be entitled to a refund or replacement. 5.4 Warranties. When you purchase a phone from through our site, you will be provided with a 12 month warranty directly by us. Tablets will be provided with a 12 month warranty. We will be responsible for ensuring we deal with any issues you may have and solving these for you, we will either repair, replace or refund depending on what is more cost effective for us at the time of the warranty claim. 5.5 Buying Options. Listings will either include a “buy it now” price – enabling you to buy a device at a set price, or you can list an offer below the “buy it now” price and see if the price for the device moves – this is where an asking price and an offer you’ve made, match. When this happens, a transaction occurs and a trade confirmation will take place. 5.6 Product packaging. All devices, will be sent in a ‘Mozillion’ box and contain the device you’ve purchased. Packaging of the device may vary from that shown in images on our website, as website images are stock images and for illustration purposes only. 6. GENERAL RULES governing BUYING 6.1 To use and rely on our Mozillion services we provide, all participants, must understand their obligations to other users of Mozillion services. If you make an order to buy goods and we accept your order, you must complete the transaction. 6.2 Your making of an order entitles us to rely on your order and as a result you confirm and undertake that you have the legal right to make such an order and to enter into any such transaction. 6.3 If your order is accepted, you have entered into a contract to buy the item. You can only terminate that contract in limited circumstances set out in law, for example where the item does not materially comply with the information provided in relation to it. We may refuse to accept your order for whatever reason. 6.4 With regard to returns and refunds, please read paragraph 10. Your acceptance of these terms and conditions entitles us to assume you have read this paragraph. 6.5 Mozillion reserves the right to remove any account or prevent a trade from taking place in the event that we believe a buyer is found to be manipulating prices or markets. 7. Your Rights to Make Changes If you wish to make a change to the device you have ordered please contact us, for example, if you wanted to change the quantity. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 8. PRE-OWNED DEVICE CHECKS AND Changes 8.1 Our checks. We run a series of diagnostic checks on all pre-owned devices, to ensure the device works as it should and to ensure the device is not blacklisted or stolen. 8.2 Data. We ensure that any device you buy from us is wiped of all data contained on it. It will be supplied to you with factory settings enabled and no trace of any previous use. We wipe data in accordance with CESG standards, using a specialist third party. 8.3 More significant changes to devices and these terms. In addition, as we informed you in the description of the device on our website, we may make some changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received. 9. Providing the Products 9.1 Delivery costs. The costs of delivery will be as displayed to you prior to you making an offer to purchase a device. We use a number of different couriers depending on the nature of the delivery and the service you have chosen. 9.2 Delivery. We will deliver devices to you as soon as reasonably possible and in any event within 1-4 days after the day on which you have completed a transaction on our site. If you have chosen our premium service and have completed the transaction before our displayed cut off times, this could be next day delivery. 9.3 We are not responsible for delays outside our control. If our supply of the devices are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 9.4 If you are not at home when the device is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will need to rearrange delivery or collect the device from a local depot. Deliveries are made different couriers who will provide further information on how to facilitate the re-delivery or collection, as it may be. 9.5 When you become responsible for the device. The device will be your responsibility from the time the device is delivered to the address you gave us. 9.6 When you own a device. You own the device only once we have received payment in full. 9.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply a device to you, for example, up to date information on your Mozillion account. If we need further information, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract to supply you with a device. We will not be responsible for supplying any device late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 9.8 Reasons we may suspend the supply of products to you.We may have to suspend supplying a device to you to: 9.8.1 deal with technical problems or make minor technical changes; 9.8.2 update the device to reflect changes in relevant laws and regulatory requirements; 9.8.3 make changes to the product as requested by you or notified by us to you (see paragraph 8). 9.9 Your rights if we suspend the supply of a device.We will contact you in advance to tell you we will be suspending supply of a device, unless the problem is urgent or an emergency. If we have to suspend the device, you may contact us to end the contract if we suspend it, or tell you we are going to suspend it. 10. RETURNS, REFUNDS and defective devices 10.1 Refunds and returns: You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. As well as your statutory cancellation rights described above, you can return a device within 30-days if the device is faulty or not fit for purpose. Mozillion will provide you with up to a 12 month warranty directly from us for mobile phones and 12 months for tablets, details of which will be provided to you when you complete a transaction. The details we will provide you with will also confirm the length of the warranty we will offer, if this is different to the standard warranty provided under this clause 10.1. This will cover scenarios such as the device being not fit for purpose, is not as it is described or is faulty. See paragraph 11 for further details. 10.2 Outside of the above warranty,if you purchase your device and find that it is faulty, not as described, not fit for purpose or not of satisfactory quality within the first 30 days, see paragraph 13, below. 10.3 We will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the device back from you. 10.3.1 Return cost and method,within the 14-day statutory period the cost is paid for by the buyer, a suitable tracked insured method of return should be used, Mozillion will not accept any responsibility or financial liability for a non-delivered item. For a return within the 30-day period due to a fault or not fit for purpose, or a return outside of the 30-day period, the cost is paid for by the buyer. Mozillion will not be liable for any financial loss for a non-delivered item. If the device is found to be faulty, Mozillion shall reimburse the buyer for the postage cost of returning the device to Mozillion, up to maximum of £8.75 unless otherwise agreed (proof of postage cost paid may be required). If no fault is found, the cost of return and re-delivery will be paid for by the buyer on despatch. Mozillion will not be liable for any financial loss for a non-delivered item.
It is strongly suggested that any item being returned to Mozillion, that a fully insured tracked service, such as Royal Mail Special Delivery, is used along with the correct insurance as to financial value. 10.4 Exclusions, new devices must be returned, unopened, unused, in the original manufacturer packaging, correlating IMEI and serial number, undamaged, if the product is damaged we may offset any refund by the diminished amount of the product. Refurbished devices must be returned complete with the accessories supplied, identical IMEI, undamaged, in the original grade of condition as supplied, any damage or degradation of grade due to use may result in an offset in any refund due to the diminished grade, relating to Good As New, Excellent and Good. If a device does not meet the lowest criteria described as Good for resale due to damage no refund will be issued and the cost of return to be paid for by the buyer. 10.5 Refunds & Blacklisting,If in the event that any device is refunded, the ownership and title reverts to Mozillion. If any device is blacklisted the title reverts to the seller, whereby Mozillion will be reimbursed by the seller. 11. MOZILLION WARRANTY 11.1 Whenever you purchase a device on our website, we warrant that on delivery, and for a period of up to 12 months for phones and 12 months for tablets, from the date of delivery (warranty period), all devices shall: 11.1.1 conform with their description; 11.1.2 be free from material defects in design, material and workmanship; 11.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979). 11.2 Subject to paragraph 11.3, if: 11.2.1 you give us notice in writing during the warranty period within a reasonable time of discovery that a device does not comply with the warranty 11.2.2 we are given a reasonable opportunity of examining such device; and 11.2.3 you return such device to us using the delivery method that we will send you, we shall, at our option, repair or replace the defective device, or refund the price of the defective device in full. 11.3 We will not be liable for a device's failure to comply with the warranty in paragraph 11.1 if: 11.3.1 you make any further use of such device after giving a notice in accordance with paragraph 11.2.1; 11.3.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the device or (if there are none) good trade practice; 11.3.3 you alter or repair the device without telling us; 11.3.4 water or liquid damage; 11.3.5 damage caused to removable covers such as battery covers, port/interface covers and lens caps; 11.3.6 you attempt or have attempted to root or jailbreak the device; or 11.3.7 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions. 11.4 These terms shall apply to any repaired or replacement devices supplied by us under paragraph 11.2. 11.5 Once we have dealt with a warranty issue, we will return your device to you free of charge one of our courier partners. If your device fails to comply with the warranty, due to one of the reasons listed above, you will be liable for the cost of return of the device. 12. Our Rights to End the Contract 12.1 We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of your rights to use our platform if you: 12.1.1 act inconsistently and in breach of these terms; 12.1.2 at any time violate or attempt to violate any rights of any other platform user or third party; 12.1.3 are engaged in any fraudulent activity (including any market manipulation); or 12.1.4 fail to make any payments due to us in accordance with these terms. 12.2 On termination,all rights and obligations of the parties under these terms will, except that such rights and obligations will remain in effect after such termination to the extent necessary to process any orders placed prior to such termination for devices listed by a seller using the platform. 13. If There Is a Problem With a device 13.1 How to tell us about problems. If you have any questions or complaints about a device, please contact us. You can telephone our customer service team at 020 4516 3885 or write to us at help@mozillion.com. 13.2 If your device is faulty. If your device is found to be faulty or develops a fault within the first 30 days of purchase, Mozillion will offer you the choice to have the device repaired or replaced. If the fault develops after 30 days, you will be able to benefit from the warranty period, subject to those exclusions contained within paragraph 11. 13.3 If your device is not as described.If upon receiving the device you find it is damaged or not in the condition expected then you need to report this to us using one of the methods stated in 13.1 within 24 hours of the phone being delivered to you. 13.4 Summary of your legal rights.See the box below for a summary of your key legal rights in relation to your device. Nothing in these terms will affect your legal rights. Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: - Up to 30 days: if your goods are faulty, then you can get an immediate refund. - Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. - Up to six years ( 5 years in Scotland): if your goods do not last a reasonable length of time you may be entitled to some money back. 14. Price and Payment 14.1 Where to find the price for the device. The requested price of the device will be the price indicated on the listing pages as a ‘buy it now’ price. Alternatively, you can make an offer to purchase the device at a lower price. If the device does not have a ‘buy it now’ price, you will need to make an offer which may be accepted or declined. 14.2 When you must pay and how you must pay. We only accept payment by UK credit or debit card/Paypal and you must pay for devices before they are dispatched. Mozillion reserves the right to request proof of payment method, proof of address and proof of identity to validate a transaction as deemed necessary, to prevent fraudulent transactions. 14.3 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 14.4 We can charge interest if you pay late.If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclay’s Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount. 15. INSURANCE 15.1 When you purchase a device, you have the option of purchasing additional insurance for an extended warranty, through Warranty and Creditor Services, who are a third party and who we are not affiliated with. It is entirely at your discretion as to whether you want to purchase additional insurance. Details are available on our website. 16. Our Responsibility for Loss or Damage Suffered By You If You Are a Consumer 16.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. 16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the devices. 16.3 We are not liable for business losses. If you are a consumer we only supply the devices for to you for domestic and private use. If you use the devices for any commercial, business or re-sale purpose our liability to you will be limited as set out in paragraph 17. 17. Our Responsibility for Loss or Damage Suffered By You If You Are a Business 17.1 Nothing in these terms shall limit or exclude our liability for: 17.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); 17.1.2 fraud or fraudulent misrepresentation; 17.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or 17.1.4 defective devices under the Consumer Protection Act 1987; or 17.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability. 17.2 Except to the extent expressly stated in paragraph 12.1all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded. 17.3 Subject to paragraph 17.1: 17.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and 17.3.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £75. 18. How We May Use Your Personal Information How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. 19. Other Important Terms 19.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 19.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. For the avoidance of doubt the warranty supplied with the handset is not transferrable 19.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the devices, we can still require you to make the payment at a later date. 19.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the devices in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the devices in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the devices in either the Northern Irish or the English courts. 19.7 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. 20. These Terms 20.1 What these terms cover. These are the terms and conditions by which you can sell devices, namely mobile phones, on our website. The term ‘device’ in these terms and conditions refer to mobile phones, but may in time include other devices, such as tablet computers and smart watches. 20.2 Why you should read them. Please read these terms carefully before you proceed to sell on our site. These terms tell you who we are, how we facilitate the sale of your device, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 20.3 Are you a business customer or an individual/consumer? In some areas you will have different rights under these terms depending on whether you are a business or an individual/consumer. You are a consumer if: Provisions specific to consumers only are set out and clearly stated within these terms and those specific to businesses only are also clearly set out. 20.4 If you are a business customer this is our entire agreement with you.f you are a business customer these terms constitute the entire agreement between us in relation to your sale of devices. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement. 21. Information About Us and How to Contact Us 21.1 Who we are. We are Mozillion Limited a company registered in England and Wales. Our company registration number is 11864919 and our registered office is at The Old Casino, 28 Fourth Avenue, Hove, BN3 2PJ. Our registered VAT number is 347533194. 21.2 How to contact us. You can contact us by telephoning our customer service team at 020 4516 3885 or by writing to us at help@mozillion.com. 21.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you created your Mozillion account. 21.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. 22. Our Contract With You 22.1 How we will accept your listing. Our acceptance of your listing will take place when we confirm we have received and accepted your listing, at which point a contract will come into existence between you and us for the selling of your device to Mozillion. 22.2 If we cannot accept your listing. If we are unable to accept your listing, we will inform you of this and, subsequently, your device will not be listed on our site. This might be because, for example, the phone you are trying to sell is described incorrectly, because of any issues regarding title and ownership of the phone or because we have identified an error or problem with your account as to previous sales. 22.3 Your listing number. For each listing we accept, we will assign you a unique number to your listing and tell you what it is when we accept that listing. If you need to discuss a listing with us, it will help us if you can tell us the listing number whenever you contact us. 22.4 We mainly list and sell UK devices. Our website is largely for the purchase and sale of our devices in the UK. Although in some cases we can list non-UK mobile devices, we reserve the right not to do so and may prohibit non-UK sales at our sole discretion. 23. Accounts 23.1 Mozillion Accounts.In order to sell to Mozillion, you must have registered and signed up for a Mozillion account. We will not accept any listings from any individual or company that does not have a Mozillion account. 23.2 Security. You are solely responsible in all respects for all use of and for protecting the confidentiality of any email verification number and password which may be given to or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must immediately notify us of any unauthorised use of them or any other breach of security regarding our Mozillion account. 23.3 Terms of Use. When signing up for a Mozillion account, you agree to comply with our Terms of Use. We reserve the right to remove your account at any time. 24. LISTING PROCESS 24.1 Device Description. When you list a device, whether as a consumer or a business customer, you will be required to list it under one of the following categories, that correspond with the condition of the device you want to sell. These categories are as follows: These condition descriptions apply only to devices being listed and sold directly on Mozillion’s website. Devices being sold via third-parties such as but not limited to recycling comparison sites, have their own applicable condition descriptions and grading requirements. 24.2 Information you provide. You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence to use any information you provide to us or other users of our services, for example during the registration or listing process. 24.3 Device Models. You will only be able to sell the models of phone listed on our site. If you wish to sell a model that does not appear on our site, you will need to contact us to make a sell request. We will then confirm whether you are able to list and sell your device. 24.4 Device ConditionYou will need to describe the condition of each device before it is listed using the categories in paragraph 24.1. Any device sent to us that does not accurately reflect the description provided, that is faulty, blacklisted, or the sale cancelled due to late shipping, if received, subsequently will be subject to a return fee of £15. 24.4.1 Seller’s Conditions In the event that a phone becomes blocked, all sellers will be liable to reimburse Mozillion for the full refund issued to the buyer, along with any delivery and administration costs incurred. 24.5 Device Images. The images of the devices on our website are stock images, for illustrative purposes only. You will be unable to upload your own device images. Although we have made every effort to display the colours accurately on our site, we cannot guarantee that a device's display of the colours accurately reflects the colour of the devices. Your device may vary slightly from those images. 24.6 Selling Options. Once we have accepted a listing, your device will be listed on our site. When listing your device, you can either include a “buy it now” price – enabling Mozillion to buy your device at a set price, or you can list at your own price and see if an offer is made for your device. You can then choose whether to accept one of these offers, at which point a ‘trade’ is made and Mozillion will purchase your device. 25. GENERAL RULES when selling 25.1 In relation to any device you list for sale: 25.1.1 you must be the absolute unencumbered legal owner with the right to sell that device, Mozillion reserves the right to request the original proof of purchase as deemed necessary 25.1.2 your sale of the device must not infringe any third party rights or be unlawful in any way; 25.1.3 you must list your device in the correct category with accurate and appropriate descriptions and provide such information as we may request (see paragraph 24); and 25.1.4 although we will wipe all devices of any data contained on it, it still must not contain any offensive material, including material that incites racial hatred or promotes discrimination based on race, sex, religion, national origin, physical ability, sexual orientation or age. 26. Your Rights to Make Changes If you wish to make a change to a listing you have requested please contact us. We will let you know if the change is possible. If it is possible we will let you know about any specific changes to the device you have requested to sell, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 27. Selling Process 27.1 Once you have a confirmed sale, we will ask you to send your device directly to us within two business days or if you have used our premium service give directly to the courier after validating the authority of the pick up by a pin authorisation or any other means we choose to use.. We will email you instructions on how to send your device back, we highly recommend that you only send one device per package to ensure any insurance that may be included covers the value of the package. Once we have received your device, we will ensure it matches the device condition contained within your sell order (see paragraph 24.4). 27.2 Any device sent to us must: - 27.2.1 not be activation locked; 27.2.2 be deregistered from any associated account; 27.2.3 have its sim card removed; and 27.2.4 match the device description and condition you provided in your sell order. 27.2.6The device must contain only original manufacturer parts and components, including, but not limited to the display, screen, camera, battery and casing. 27.2.7 The device must not have been modified in any way. 27.3 Our checks. We will run a series of diagnostic checks on your device, to ensure the device works as it should, contains and uses only original manufacturer parts and components and to ensure the device is not blacklisted or stolen. Any device that does not pass these checks will be returned to you and a transaction fee imposed at our sole discretion – see paragraph 24.4. We will certify all devices that pass our checks and ensure this is listed next to your device listing. 27.4 Data. As part of our checks, we will complete a data wipe of your device in accordance with CESG standards, via a third party that we work with. 27.5 Age Restrictions. You must be 16 years of age or older to sell any device on Mozillion's website. 27.6 Unsuccessful deliveries. If we return your device and the carrier returns it to us because delivery was unsuccessful, we will contact you to arrange redelivery. If you do not reply within 180 days, we will dispose of the device with no further payments due from or to anybody 28. PAYMENTS AND COMMISSION 28.1 Payments. All payments will be held by our payment partners and transferred by them when the transaction has been approved, on occasion we may make payments directly to sellers using bank transfers or other means. This will be the case regardless of whether you are selling a new or pre-owned phone. Following completion of a transaction, we will send this to you within 14 days of us receiving payment from the buyer, less any fees. If you are using our premium service we may at our discretion only make payment if we have been able to verify you and your identity by using third party application and platforms. 28.2 Commission Rates. We charge a seller fee of 14.9% for each device sold to Mozillion, which we will deduct from the payment, before sending the remaining amount to you. 28.3 Commission Cap. In the case of individual device sales over £1500, the fee will be capped at £150. 28.4 Taxes. All payments and commission rates charged by us include value added tax. 28.5 Return costs If a phone does not meet the criteria as described within these terms and conditions and the transaction is cancelled and the seller will be required to pay the administration charge to cover the cost of delivery to and from Mozillion. This fee must be paid prior to despatch, and Mozillion’s decision as to condition, grade, fault, battery condition, not fit for purpose is final. 28.6 The seller is bound to provide the correct IMEI of the phone sold once the sale is confirmed, if the IMEI is not confirmed post sale, Mozillion reserves the right to cancel the order and condition 28.5 applies 29. Delivery 29.1 Delivery Process. Once a transaction has been concluded and payment received by us from a buyer, we will send the device to them by courier to the address provided by the buyer. 29.2 Notification. We will let you know when we have sent your device to the buyer, either by email or through your Mozillion account 30. WARRANTY and refunds 30.1 Warranty on devices. As we check all consumer devices (see paragraph 27.3), we offer the buyer of your device up to a 12 month warranty on each device (12 months on tablets). 30.2 Refunds. If a buyer returns the device to us, we will take ownership of any returned device before deciding what to do next, whether this be repairing the device or relisting it. This will not affect you in any way and we will not ask you to return any money to us unless clause 25.1.1 applies. 30.3 Business sellers are fully liablefor all refunded devices, and not withstanding a 12-month warranty. 31. How to End the Contract With Us 31.1 Tell us you want to end the contract. To end a listing, please let us know by doing one of the following: 31.1.1 Phone or email. Call customer services on 020 4516 3885 or email us at help@mozillion.com. Please provide your name, Mozillion account details and details of the selling request and, where available, your phone number and email address. 31.1.2 Online. Delete any listing on our site following the links from your account (so long as a transaction has not taken place) 31.2 When you can end the contract. You can end the contract with us at any point prior to a trade being confirmed, (whether either a by providing us with the information required in this paragraph 31. If you have sent us your device and, subsequently, end the contract, we may charge you postage fees to return your device to you. Please note, that if you are a business customer, ending the contract with us does not end your contract with each buyer of your device, created when you accept an offer from a buyer or accepting a “buy it now” offer. 32. Our Rights to End the Contract 32.1 We may end the contract if you break it. We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of your rights to use and sell on the platform if: 32.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to list your device; 32.1.2 you act inconsistently and in breach of these terms; 32.1.3 you at any time violate or attempt to violate any rights of any other user of the platform or third party; 32.1.4 we become aware of you not complying with the obligations owed to a buyer, such as providing a warranty and administering refunds; or 32.1.5 you are engaged in any fraudulent activity. 33. If There are any Problems 33.1 How to tell us about problems. If you have any questions or complaints about Mozillion or the services we provide, please contact us. You can telephone our customer service team at 020 4516 3885 or write to us at help@mozillion.com or at 4 Horsted Square, Bellbrook Industrial Estate, Uckfield, East Sussex, TN22 1QG 34. Our Responsibility for Loss or Damage Suffered By You If You Are a Consumer 34.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. 34.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for defective devices returned to you under the Consumer Protection Act 1987. 34.3 We are not liable for business losses.If you are a consumer we only list devices for you for domestic and private use. If you use the device for any commercial, business or re-sale purpose our liability to you will be limited as set out in paragraph 35. 35. Our Responsibility for Loss or Damage Suffered By You If You Are a Business CUSTOMER 35.1 Nothing in these terms shall limit or exclude our liability for: 35.1.1 death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); 35.1.2 fraud or fraudulent misrepresentation; 35.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or 35.1.4 defective devices returned to you under the Consumer Protection Act 1987; or 35.1.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability. 35.2 Except to the extent expressly stated in these terms, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded. 35.3 Subject to paragraph 35.1: 35.3.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and 35.3.2 our total liability to you or all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £500.. 36. How We May Use Your Personal Information How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. 37. Other Important Terms 37.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the terms. 37.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. For the avoidance of doubt the warranty supplied with the handset is not transferrable. 37.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in paragraph 37.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms. 37.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 37.5 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the devices in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the devices in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the devices in either the Northern Irish or the English and Welsh courts. 37.6 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. 38. Postage & Packaging: Sending Items to Mozillion 38.1 Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us. 38.2 As we are not the legal owner of the goods at time of you sending the device(s) to us, our ability to make claims for loss or stolen items on your behalf maybe impacted as a result. We do not accept responsibility for loss of goods from third party providers, but will assist you (in the rare cases where this is required) where we are able. 38.2.1 For the avoidance of doubt, please note you will be covered up to:
38.3 If you believe that your package being sent to Mozillion (including but not limited to phones sold on Mozillion’s platform and returns that you have purchased and are returning to us) has been lost, damaged or stolen (subject to our confirmation that we have not received your package) you will be required to provide a valid returns or postage receipt which you will have been provided with by the relevant carrier. 38.4 It is your responsibility to obtain a receipt from the carrier regardless of which postage service you use, including but not limited to any provided by Mozillion, and retain this for tracking and insurance purposes. As part of the claims process, you may be required to provide the serial number and/or IMEI number of any items contained in your package (along with proof of purchase). You can find the IMEI of a mobile phone by calling *#06# or by going into your device settings. If you can’t provide a valid returns receipt, proof of purchase and serial/IMEI number, you may not be able to claim for any loss or damage to your package (subject to our confirmation that we have not received your package). 38.5 You must notify us in writing of any loss or damage, within seven (7) days of the date on which your package was accepted by the carrier. This is so we can assist you in making a claim if required within the deadlines set by third party carriers. 38.6 It is your responsibility to raise a claim with the carrier for lost, damaged or stolen packages. Mozillion have no obligation to submit a claim to the carrier on your behalf but will assist you where we are able. 38.7 If you have used a postal service provided by Mozillion and fail to provide a valid receipt within seven (7) days of the date of your returns receipt, we have no obligation to assist with a claim to the carrier on your behalf. 38.8 We shall be entitled to make our own investigations as we deem necessary to satisfy ourselves of the validity of any claims. 38.9 In calculating the value of any claim we shall accept no other valuations than our own for the items that you may be claiming for and under no circumstances do we accept any liability for any other loss, damage or compensation resulting from the use of our Delivery Services. 39.0 We will notify you in writing of the outcome of our investigation and, if any claim is successful, payment of the valuation will be made via the payment method specified in your account on our website. 1. These T&Cs We’re Mozillion Limited, a company registered in England and Wales with company number 11864919. Our registered office address is Mozillion The Old Casino 28 Fourth Avenue Hove East Sussex BN3 2PJ. In these Ts&Cs references to “Mozillion Mobile”, “Mozillion” or “we” all mean Mozillion Limited. These T&Cs will apply to you when you place an order on the Mozillion website https://www.mozillion.com) (the Mozillion Website) or use an Mozillion SIM Card (SIM). Separate terms apply to the use of the website and our blog, which you can find on our site. These T&Cs include important information on how we provide you with your mobile service and what to do if there is a problem. If you do not agree to these Ts&Cs then please don’t order a (an Mozillion Mobile Plan) from us or stop using Mozillion’s service. 2. How to contact us The fastest way to contact us is through email (help@mozillion.com) or call us on 020 4516 3885. 3. Your Mozillion Plan Your Mozillion Mobile Plan starts from the activation date which is normally 3 days after your order. SIMs are normally delivered within 1-2 working days of your order, but please let us know if your SIM doesn’t arrive. When you set up an Mozillion Plan The price for your Mozillion Plan will be emailed to you and will be shown in the Mozillion email confirmation. Payments are taken in advance of the service commencing each billing period. If your payments are late or overdue we may cancel your plan with immediate effect. We will try to warn you in advance of this happening. 4. Problems with our service If our supply of your mobile service or the delivery of your phone is interrupted by an event outside our control then we’ll contact you as soon as possible and try to minimise the interruption. As long as we have tried to minimise the interruption we won’t be liable for short term interruptions to your mobile service or short delays in the delivery of your phone. If the interruption continues you might be able to cancel your Mozillion Plan under section 6. 5.Service Issues If we need to suspend our services (e.g. to resolve technical problems or to implement important change in law or in our regulatory requirements), then we’ll contact you to let you know. We’ll be able to let you know in advance of any suspension unless it’s an emergency, in which case we’ll let you know as soon as reasonably possible. If we need to suspend our services for more than a few days we’ll refund you for the days you weren’t able to use your Mozillion Plan. If our network is experiencing high demand or unusually high traffic we might need to slow down the speed of your mobile service. We might also need to suspend or terminate your mobile service if we think your use of the mobile service is affecting the network or other users. If you’re making calls using your internet connection (for example by using Skype or WhatsApp to make calls), and you make a call to the emergency services, the emergency services may not be able to find your location. To ensure that the emergency services can find you, make sure you use your normal phone service to call the emergency services. 6. If there is a problem with your Mozillion Plan If there is a problem with your Mozillion Plan or new phone, please contact us using the details above. We’re responsible for providing our mobile service and any phone you order from us in a way which complies with this contract, and you have legal rights where our mobile service or the phone we have supplied is not as we have described or is faulty. 7. Ending the contract You can cancel your Mozillion Plan up to 14 days after you have activated your SIM (regardless of whether you have ordered a 1 month, 12 month or 24 month SIM). If you cancel during this 14-day period we’ll refund you for your Mozillion Plan less the days you have used. You can end your 1 month SIM by giving 30 days notice at any time or using a PAC code to leave us. You can end your 12 month sim at the end of the 12 month period, by giving us 30 days notice before the end of your 12 month plan. You can end your 24 month sim at the end of the 24 month period, by giving us 30 days notice before the end of your 24 month plan. Please note there are no partial refunds for unused allowance. You can end your Mozillion Plan if we have breached these Ts&Cs, if we don’t provide the Mozillion Plan to you for a period of time or if we make a significant change to the way we provide you with your Mozillion Plan. If you end your Mozillion Plan for any of these reasons you’ll get a refund for any unused days on your Mozillion Plan that you have paid for but not received. If we believe you (or any of your employees) are using or will use your Mozillion Plan fraudulently, illegally, to make nuisance, spam or automate calls/SMS, to threaten, harass, stalk, abuse, disrupt or otherwise violate or infringe the rights of others or in a way that harms our network or the experience of other users then we can cancel your Mozillion Plan straightaway. If you or the phone number allocated to you appear on a consumer protection list, we have the right to end your Mozillion Plan and to withdraw your number. You can find details of what this is here. 8. Our responsibility to you Nothing in these Ts&Cs will limit or exclude our liability for death or personal injury caused by our negligence (including the negligence of our employees, agents or subcontractors), or to the extent our liability cannot be excluded or limited under applicable law. If you’re a consumer, nothing in these Ts&Cs will affect your legal rights as a consumer. If you’re a business, we exclude all implied terms that may apply to our site or any content on it and we will not be liable for loss of profits, business, or revenue, business interruption, loss of anticipated savings, or reputation, or any indirect or consequential damage. 9. Other important terms We will only use your personal information as set out in our Privacy Policy. If you have a complaint which we’ve not been able to resolve you can ask for it to be resolved using alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. These Ts&Cs are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. 10. Roaming in the EU and selected destinations All our members have certain usage obligations which we ask that they consider as part of use of our Service in relation to our EU and selected destinations roaming. Generally speaking, these obligations require your use of our services to be for private, personal, and non-commercial purposes as we mention in our Terms and Conditions unless you have a business plan, but also extend to how you use roaming abroad. These Fair Usage Guidelines explain your usage obligations when roaming in the EU and selected destinations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and falls outside this Fair Usage Guidelines. Fair Usage EU and Selected Destinations Roaming Cap: Plans that include 1GB of data: 50% of your monthly data allowance can be used in Zone 1. Plans that include 3GB, 10GB, 30GB or 100GB: 25% of your monthly data allowance can be used in Zone 1. Mozillion reserves the right to modify this fair-usage policy or the zone plan at its sole discretion should excessive usage appear on any plan for a significant period. Zone 1 countries and destinations: Spain, France, Portugal, Ireland, Greece, Poland, Italy, Germany, Netherlands, Bulgaria, Cyprus, Switzerland. Belgium, Sweden, Croatia, Hungary, Malta, Lithuania, Romania, Finland, Czech Republic, Norway, Slovakia, Austria, Denmark, Gibraltar, Iceland, Latvia, Estonia, Luxembourg, Guadeloupe, Slovenia, Liechtenstein, French Guiana, Guernsey, Isle of Man, Jersey, Martinique, Réunion, San Marino, Faroe Islands. 10.1. Your obligations You may only use our services in the EU and our other selected destinations (excluding the UK) for periodic travel, like holidays or short breaks. If you’re on our Unlimited plan, there’s a 25GB fair usage policy outside the UK. Once you hit this, you will not be able to use your data in the EU and other selected destinations (Zone 1). You must not engage in the organised, fraudulent resale of our services. If we reasonably suspect you to be doing so, we reserve the right to take appropriate action to stop such resale. 10.1.1. What to avoid: Using our services for the first time outside of the UK, using a large volume of your allowance (be that text, calls or data) in the EU and our other selected destinations (excluding the UK), or using our services and travelling within the EU and our other selected destinations (excluding the UK) for prolonged periods which don’t follow reasonable consumer holiday and travel patterns and behaviour. If you use our services outside the UK in the EU and our other selected destinations for 63 or more days in any four-month period and you cannot demonstrate prevailing use or presence in the UK this is likely to be deemed to be an unfair use of our services. When this happens charges will apply (see below), but we will always contact you 14 days before this time to make you aware of this. These charges will cease to apply when your behaviour is in accordance with this policy. Please remember that the examples above aren’t an exhaustive list of how you could be breaching our Fair Usage Policy. Other activities which we reasonably believe to be outside of legitimate consumer use may also be subject to the terms in this Fair Usage Policy. 11. Fair Use Policy 11.1. Calls, texts and data: Mozillion airtime plans are based on reasonable assumptions of average personal mobile usage considering comparable statistics from comparable service providers in the UK. In case of abnormal, abusive, fraudulent or unreasonable usage is detected, Mozillion reserves the right to suspend the availability of the airtime plan, increase the price of any plan, move the subscriber to a different airtime plan and/or disconnect the SIM, having attempted to contact you first. Such usage may include but is not limited to usage of plans in permanent roaming (or with abnormally high roaming compared to national usage), regular tethering to several different devices, abnormally high usage compared to industry standards, use of unauthorised equipment (including but not limited to “SIM boxes”, modems, and Wi-Fi routers), or any other excessive usage on a given plan for a significant period.
11.2. Unlimited Data Fair Use Policy In addition to the above fair use policies and guidelines, Mozillion considers usage to be for personal use only, and therefore and have the right to apply traffic management controls to deprioritise the subscriber's mobile traffic or reduce speeds and/or to move the subscriber to a more suitable plan if applicable. Mozillion reserves the right to modify these policies and guidelines at any time. Mozillion Limited | v2.1 November 12 2024
Buying Terms and Conditions
Selling Terms and Conditions
SIM Plan Terms and Conditions
Buying Terms and Conditions
o No cosmetic marks, scuffs, scratches, cracks or dents
o Fully functional, powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Original box and accessories included
o Battery health 99% minimum
o Original software that has not been modified or jail broken
o Any light scratches/marks on the screen are not visible at arm’s length
o Any light scratches/marks on the phone housing are barely visible at arm’s length
o No marks or scratches on the camera bezel / lens
o Fully functional, powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Minimum 85% battery health
o Original software that has not been modified or jail broken
o Some cosmetic marks, but definitely no cracks or dents
o Up to 7 light scratches/marks on the screen, which are hardly visible when the screen is turned on.
o Up to 5 light scratches/marks on the phone housing/camera bezel
o Up to 3 light chips/scuffs on the phone housing/camera bezel
o No scratches on the camera lens
o Fully functional, it powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Minimum 85% battery health
o Original software that has not been modified or jail broken
Selling Terms and Conditions
o No cosmetic marks, scuffs, scratches, cracks or dents
o Fully functional, powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Original box and accessories included
o Battery health 99% minimum
o Original software that has not been modified or jail broken
o Any light scratches/marks on the screen are not visible at arm’s length
o Any light scratches/marks on the phone housing are barely visible at arm’s length
o No marks or scratches on the camera bezel / lens
o Fully functional, powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Minimum 85% battery health
o Original software that has not been modified or jail broken
o Some cosmetic marks, but definitely no cracks or dents
o Up to 7 light scratches/marks on the screen, which are hardly visible when the screen is turned on.
o Up to 5 light scratches/marks on the phone housing/camera bezel
o Up to 3 light chips/scuffs on the phone housing/camera bezel
o No scratches on the camera lens
o Fully functional, it powers on and works as expected
o Original manufacturer parts, no third-party replacement parts
o Minimum 85% battery health
o Original software that has not been modified or jail broken
27.2.5 The battery health must be 85% or above for Apple iPhones in ‘Good’ or ‘Excellent’ condition and 99% or above for Apple iPhones in ‘Good As New’ condition. The battery health for all other devices must be 'healthy'.
We recommend if you have an order of significant value that you use the Royal Mail special delivery.
Mozillion SIM Plan Terms and Conditions
