Role: Customer Order Support Agent
Salary: £20,500 p.a.
Hours: Full-time (office based), Permanent, Mon-Fri 9am-5.30pm (37.5 hours)
Location: Uckfield, East Sussex

Mozillion is the UK’s first dedicated mobile phone marketplace for buying and selling phones.

As a Customer Order Support Agent at Mozillion, you’ll be responsible for communicating with existing (and potential) customers – managing orders, customer service and order queries through various mediums of contact including live chat, email and telephone conversations.

You’ll also be responsible for booking in and processing customer orders, either when products have been sold on Mozillion and need to be pre-assessed before sale, or are ready to be despatched to customers.

Key Responsibilities as a Customer Order Support Agent:

Support the Customer Order Manager in the processing of orders and stock items – this includes assessing products that have arrived at Mozillion and processing products ready for sale and/or despatch to customers.

Create customer confidence through professional performance and exceptional commitment to customer care.

Convey information in a clear, accurate and concise way.

Deliver an excellent customer experience whilst handling any general enquiries and escalating complaints to Mozillion senior management.

Ensure all procedures, rules and regulatory compliance standards are adhered to.

Maintain and share a high level of product, brand and Mozillion expertise.

Ensure orders, stock deliveries and customer enquiries are processed in a timely manner and customers are kept up to date on progress.

Update relevant spreadsheets and internal systems, and maintain an accurate record of actions taken and work completed.

THE SUCCESSFUL PERSON

Mozillion is known for its excellent customer service – we want to ensure every single one of our customers has a brilliant experience using our service and comes back to use Mozillion again and again.

We’re looking for an enthusiastic, customer-focused and detail-oriented individual, with great organisational skills and a good understanding of administrative processes.

Professionalism and the ability to communicate effectively are key, as is the ability to be both patient and precise.

Key Skills and Experience Required:

Prior experience within a customer service, order management or administrative role.

Excellent written and verbal communications skills.

Positive and pro-active attitude with the ability to work under pressure.

Ability to efficiently use a computer including Microsoft Office to enter data and communicate with colleagues and customers.

Capable of ensuring all procedures, rules and regulatory standards are achieved.

Ability to work as part of a team supporting colleagues as necessary.

ABOUT MOZILLION

We’re changing the way people buy and sell phones. A dedicated mobile phone marketplace, Mozillion is a trusted, safe and secure way of buying and selling preowned phones.

Every phone sold on Mozillion is inspected, tested and validated by us before being despatched to the buyer.

Sellers get more money as Mozillion makes their preowned phone more desirable.

And buyers get more for their money, as every preowned phone is tested and guaranteed by us.

Mozillion reduces the amount of tech waste as phones are resold and reused rather than ending up in landfill or a drawer at home.

A fairer way of buying and selling for everyone: buyers, sellers, the planet.

To apply, please send your CV and covering letter to: partners@mozillion.com.

Closing date for applications: January 22nd 2023