Problems
We want delighted sellers, ecstatic buyers and, let’s be honest, brilliant reviews. If there’s a glitch, get it fixed here.
How long 'til I get my phone?
When you place your order, you’ll see the delivery time at checkout. Some phones are available with next day delivery and others take 2-4 working days.
Remember, every phone comes to us first for its Mozillion Assured inspection, so it can leave us with a free 12 month warranty.
My phone hasn't arrived
Please check the email you received from our couriers Royal Mail, DHL or DPD. This gives you info on how to track your delivery online. Better still, download their app for the best experience.
Contact them first if your delivery is overdue. If you still have issues, contact our Customer Services team on help@mozillion.com or 020 4516 3885.
What is your returns policy?
We think you’ll be thrilled with your phone, but if for any reason you’ve changed your mind, you can return it to us for a full refund within 14 days of delivery. Please note, though, that the phone must be in exactly the condition you received it and, therefore, able to pass our rigorous inspection before resale.
I can't get my phone up and running
Your phone has just had a full lab test. So in the nicest possible way, it’s probably not us, it’s…
Check for obvious things like power. Plug the phone into a mains socket just in case the battery isn’t yet charged. If problems persist, you’ll find the phone’s user manual on the manufacturer’s website. If you’re still stuck – email help@mozillion.com and one of our friendly geeks will talk you through it.
I want to sell a particular phone that you don't currently list
We’re always happy to list other phones if we see a market for them. This even includes some of those hilarious antique bricks that go back to the 1980s/90s. Please email us on help@mozillion.com to request a model.
I still have a problem. How do I reach you?
- Email us at help@mozillion.com
- Talk to us on 020 4516 3885 Monday to Friday 9am-5pm. Standard call rates apply.